Hazel Park Urgent Care at 624 East 9 Mile Road, Hazel Park, Michigan.

In early 2016, I sought services at Hazel Park Urgent Care, under the notion my insurance would cover the services. Turns out, they did not. However, Hazel Park informed me in the summer of 2017, that they had sent a bill to me over 1 year ago. At this time, I received a letter in the mail informing me I have been sent to collections. Hazel Park Urgent Care stated that the bill they had sent me was returned to their location because they did not have my precise apartment number in their records. Given that we are in the 21st century, I would THINK that a health clinic would have the decency to inform me by telephone, e-mail, or hell, even my emergency contact that the bill they had sent me was returned to them in the mail due to the invalid address. However, they did not. I called, and spoke to their manager, whom basically took no responsibility. I understand I am at fault for not knowing what my services would cover. However, Hazel Park could have used OTHER FORMS OF CONTACT INFORMATION to get a hold of me when they could not get in contact with me via mail, instead of sending me to collections. I ultimately lost my dispute with collections, whom put it in the hands of Hazel Park Urgent Care.

I will be sure to never visit this facility again. If this clinic truly cared about their patients, they would have used other forms of contact information they had when they found out they couldn't get a hold of me via mail. I work as a mental health professional. When I can't get a hold of a client by one form of contact, I use option #2. Simple. Welcome to 2017.